Career in Hospitality Management

Career in Hospitality Management

Hospitality management involves overseeing the administrative tasks of a hotel or resort. Your goal as a hospitality manager is to ensure your hotel is warm, welcoming, and makes guests feel like they’re at home. Hospitality management covers hotels, restaurants, cruise ships, amusement parks, destination marketing organizations, convention centres, country clubs and many more. Hospitality managers run the day-to-day operations of a restaurant or hotel, ensuring all the facilities are correctly maintained, customer service is given the top priority, and where all these skills are used to ensure that every individual has the best experience. Essentially, hotel management is a small component of the larger hospitality management industry. A degree in Hotel Management focuses on work only in the hotel industry. Hotel managers are responsible for making sure that all areas of a hotel environment run smoothly and work together successfully. Hotel Managers are responsible for managing employees and for planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities.

Professionals working in the industry of travel and tourism are concerned with providing quality services to people who are away from home on a holiday or business. Candidates looking to pursue a career in the tourism industry must have a love for travelling along with the hunger to learn new things and a knack of staying up-to-date with the latest news as well as socio-economic trends of the world. Students have endless career opportunities in this fast growing industry of travel and tourism. Candidates looking to pursue their career in the industry can choose to work for travel agencies, government tourism departments, tour operations, immigration and customs services, airlines, hotels, and the list continues.

Hospitality is not restricted to the hotel alone, but could be anywhere. The ‘ Travel and Tourism ‘ industry looks to hire professionals from hospitality, of which hotel management is a significant branch. Students of hospitality management can have a wider career options in hospitality than a hotel management student. Hospitality management individuals can also work in areas where they need to talk to customers and do customer management – real estate.

Difference between hospitality management, hotel management and travel and tourism:

Hotel ManagementHospitality Management Travel and Tourism
MeaningOnly concerned with hotel industry and the functioningAn umbrella term that consists of various industries – including hotel, cruises, amusement parks, nightclubs, casinos etc.Linked to the idea of people travelling to other locations, either domestically or internationally, for leisure, social or business purposes.
Skills requiredEffective Communication, attention to detail, multitasking, cultural awareness, multitasking, flexibility, good customer communication, leadership skills, team work, etc.
Area of workMajorly hotels and resortsEvent planning
Clubs
Hotels
Casinos
Cruise
Recreational centers
Includes hospitality, transportation, travel agents, entertainment, and tourist attractions

Eligibility for Graduation Course:

  • Students from any stream are eligible for the course.
  • Must have cleared class 12th from a recognized board (min. 50%)
  • Admission in college is based on entrance/ merit
  • Before admissions, students may have group discussions and personal interviews.
  • There are many graduation courses and diploma courses that students can choose from depending on their area of interest and skills.

Syllabus for Entrance Exams:
Each entrance exam has its own syllabus. The NCHMCT JEE exam has been used as a reference which is the national level entrance exam. The syllabus of the entrance exam focuses on the following components:

  • It is for 200 marks and includes 200 MCQ’s
  • The test takes about 3 hours to complete
  • 1 mark is given for each correct answer & 0.25 will be deducted for each wrong answer
  • Exam can be given in Hindi/ English

The different components for evaluation for the entrance exam include:

  • 1. English Language
  • 2. Numerical Ability and Analytical Ability
  • 3. Reasoning and Logical Deductions
  • 4. General Knowledge and Current Affairs
  • 5. Service Sector Aptitude

 

Entrance Exams:
The various entrance exams that the students have to give to pursue their graduation course in Hospitality Management, Hotel Management and Travel and Tourism are as follows. In addition to this, there are other colleges too that may have their own specific entrance exam for admission:

Entrance Exam NameCollege and Location
National Council for HM and Catering Technology Joint Entrance Exam (NCHMCT JEE 2021)Institute of Hotel Management across the country and many more
All India Management Association UG test (AIMA UGAT)Many colleges across the country – St. Xavier’s College, Goa, Ansal University, Nirma University, etc.
Maharashtra Common Entrance Exam (MH – CET)Government HM colleges in the state of Maharashtra
Lovely Professional University – LPU NEST (National Entrance Exam and Scholarship Test)Lovely Professional University, Punjab
VELS Entrance Exam – VEEVELS University, Chennai
Electronic Common Hospitality Aptitude Test – IIHM ECHATInstitute of Hotel Management, multiple locations – Jaipur, Pune, Bangalore, etc.
Uttar Pradesh State Entrance Exam – UPSEE 2021Government HM colleges in the state of UP
Siksha ‘O’ Anusandhan (Deemed to be University) – SAATBhubaneshwar, Odisha
SET – Symbiosis Entrance TestPune

 

Colleges where admission is taken based on Merit:
There are many colleges that admit students based on the merit marks obtained in Grade 12. Colleges may have a specific entrance test which would focus on basic questions related to hotel management. Colleges will still conduct group discussions and personal interviews before admissions.
Name of CollegeLocationCourses Offered
Thakur Institute of Hotel ManagementMumbaiBSc Hospitality Studies or BA in Culinary Arts
Amity UniversityMumbaiBachelor of Tourism and Travel Management
Jai Hind CollegeMumbaiB. Voc in Travel and Tourism
Atharva College of Hotel Management and Catering TechnologyMumbaiBSc Hospitality Studies, approved by MU or BA in Culinary Art
Rizvi College of Hotel ManagementMumbaiBachelor of Science (Hospitality Management)
Bharati Vidyapeeth College of Hotel Management and Tourism StudiesMumbaiBSc in Hospitality Studies or BSc Hotel and Hospitality Management
DSM School of Hotel ManagementKolkataBachelor of HM
Quantum UniversityRoorkeeBachelor of Hotel Management
Vivekananda Global University (VGU)JaipurBachelor of Hotel Management and Catering Technology
Shyam UniversityDausa, RajasthanBachelor of HM or Bachelor of Tourism and Travel Management, Integrated MBA
Top Institutes (India 2021):
According to the India’21 list, listing down the top institutes in the country that students aspire to go to, to obtain their degree:

  • 1 – IHM Delhi – Institute of HM, Catering and Nutrition
  • 2 – WelcomGroupof Graduate School of Hotel Management, Manipal
  • 3 – IHM Mumbai – Institute of Hotel Management, Catering Technology and Applied Nutrition
  • 4 – IHM Hyderabad- Institute of Hotel Management, Catering Technology and Applied Nutrition
  • 5 – IHM Chennai- Institute of Hotel Management, Catering Technology and Applied Nutrition
  • 6 – IHM Lucknow- Institute of Hotel Management, Catering Technology and Applied Nutrition
  • 7 – Banarsidas Chandiwala Institute of Hotel Management and Catering Technology, Delhi
  • 8 – IHM Chandigarh – Institute of HM, Catering and Nutrition
  • 9 – Army Institute of Hotel Management and Catering Technology
  • 10 – IHM Kolkata- Institute of Hotel Management, Catering Technology and Applied Nutrition

Syllabus for the Courses:

1. Hospitality Management

  • Accommodation Operations
  • Business Communication and Etiquette
  • Food and Beverage, Service and Production
  • English Communication
  • Accounts and Finance
  • Human Resource Management and Law
  • Hospitality Marketing
  • Leadership
  • Dining Room Service
  • Aesthetic Awareness
  • Marketing
  • Conference and Exhibition Management and many more…

2. Hotel Management

  • Food Production and Service
  • Front Office Operations
  • Accommodation Operations
  • Hotel Engineering
  • Application of Computers
  • Nutrition
  • Accounts and Finance
  • Industrial Training
  • Management in Tourism
  • Human Resource Management
  • Communication Skills
  • Strategic Management
  • Hotel Accountancy
  • Food Safety
  • Service and many more..

3. Travel and Tourism

  • Communication Skills
  • Fundamentals and Advanced Understanding of Tourism
  • Tourism in specific areas of India
  • Business Statistics
  • History of Tourism
  • Indian Constitution, Secularism and Sustainable environment
  • Tourism Principles Practices and Ethics
  • Accounting
  • Culture and Civilization (with a compulsory component on Kerala Culture)
  • Travel Geography
  • Basics of Hospitality
  • Air Fares and Ticketing
  • Human Resource Management and many more…
Diploma and Certification Courses in Hospitality Management:
The different Diploma and Certification Courses that a student can pursue while studying for their graduation and post-graduation programs are mentioned below. These diploma and certification courses can be taken up to build upon additional skills that are required when they are working in the field. In addition to the ones mentioned below, there are various other certification and diploma programs that can be pursued, depending on their area of interest and skills:

 

Diploma Programs:

Diploma Courses (post 12th):

  • 1. Diploma in Hotel Management – 2 years
  • 2. Diploma in Travel and Tourism – 2 years

Diploma Courses (post-graduation):

  • 1. PG Diploma in Hotel Management – 1 year
  • 2. PG Diploma in Hospitality Management – 1 year
  • 3. PG Diploma in Travel and Tourism – 1 year

Certificate Programs:
Many colleges and universities offer certification courses in hotel and hospital management and travel and tourism and specifically for certain skills that would benefit students. Courses on Udemy like Hotel Management Fundamentals, Hotel Marketing Strategies, Hotel Management Operations, Fundamentals of Hospitality Revenue Management and Coursera like Food and Beverage Management, Fundamentals of Hotel Management, and many more are available.

Skills and Abilities:
An aspiring student who needs to ace their course and career in Hospitality Management and similar options,, should have certain skills and abilities to be successful in the career. The student needs to be high in the skill of verbal ability, logical ability, and reasoning, and in soft skills like leadership and decision- making, clerical and organizational ability, and social and cooperation skills.

Personality:
The personality of an individual also makes an impact on the profile/specialization the student takes. For pursuing a career in Psychology, an individual could be an introvert/ extrovert or an ambivert with respect to interaction with people. Depending on their personality, they could choose specific profiles they would want to pursue in the future with respect to interaction with people. The individual needs to be higher on the sensing end – prefer processing practically and needs to be feeling-oriented to understand the emotions of the other individual/s well and be empathetic and also be organized to ensure the work is completed on time.

Post Graduation Courses:
The different post-graduation courses post completion of a Bachelor Degree in Hospitality Management, Hotel Management and Travel and Tourism are:

  • 1. MBA Tourism and Travel
  • 2. MBA Tourism and Leisure
  • 3. MA in Travel and Tourism
  • 4. MBA in Tourism, and Hospitality
  • 5. MBA in Tourism and Hotel Management
  • 6. MBA in Hospitality Management
  • 7. Masters in Tourism Management
  • 8. Masters in Tourism and Hotel Management

And many other courses depending on the skills and areas of interest.

Career Options in Hospitality, Hotel Management and Travel and Tourism:
The different career options are:

  • 1. Front Office Manager
  • 2. Directors of Housekeeping
  • 3. Sommelier
  • 4. Restaurant Manager
  • 5. Sous Chef
  • 6. Catering Assistant
  • 7. Inhouse event planner
  • 8. Conference Organizer
  • 9. Wedding Planner
  • 10. Spa Director
  • 11. Theme Park Manager
  • 12. Tourism Manager
  • 13. Travel Agent
  • 14. Tourist Guide

And many more….
Depending on their area of interest, and the skills they have, students can apply for specific job roles and pursue the same.

Just as the global COVID-19 outbreak has significantly impacted the lives of more than 4.5 billion individuals, its presence has also been felt throughout the hotel and hospitality sector. With us being able to manage the situation better, the industries are slowly booming and developing again. The industry offers multiple opportunities for individuals who are interested in the service sector. With the frustration increasing day by day due to the pandemic, the phenomenon of revenge travel can be seen all around us and people are traveling all across the country and world due to wanting to take a break from their mundane routines and are having staycations more than ever.

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